Refund & Cancellation Policy
How RentJinie subscription cancellations, refunds and billing disputes are handled, including the free plan and downgrade rules.
Last updated
This policy covers subscription payments made to RentJinie for use of the platform. It does not cover the deposits or rental charges you collect from your own customers — those are governed by your own terms with them.
Try before you pay
A free plan is available so you can evaluate RentJinie with your own inventory before paying anything. We encourage you to use it. Because of this, paid subscriptions are generally non-refundable once the billing period has begun.
Cancelling a subscription
- You can cancel at any time. Cancellation stops the next renewal.
- Your plan stays active until the end of the period you have already paid for.
- We do not pro-rate or refund the unused part of a billing period, except as set out below.
When we do refund
We will refund, in full or in part, where:
- You were charged in error, charged twice, or charged after a valid cancellation.
- A prolonged fault attributable to us made the Service substantially unusable for an extended period and we could not resolve it.
- A refund is required under applicable Indian law, including the Consumer Protection Act, 2019 where it applies.
How to request a refund
Contact us within 7 days of the charge with your organisation name, the registered email address, the payment reference and what went wrong. We will respond within 5 business days.
Approved refunds are made to the original payment method. Depending on your bank or card issuer, the amount usually appears within 5–10 business days.
Upgrades and downgrades
- Upgrading takes effect immediately; the difference is charged for the remainder of the period.
- Downgrading takes effect at the next renewal, so you keep the higher limits until then.
- If your data exceeds the limits of a lower plan, you will need to reduce it before the downgrade can apply.
Non-refundable items
- Applicable taxes already remitted to the government.
- Periods where the account was suspended for breach of our Terms or Acceptable Use Policy.
- Charges older than 7 days, other than the error and legal cases above.
Chargebacks
Please contact us before raising a chargeback with your bank — most issues are billing mistakes we can fix quickly. Accounts with an open chargeback may be suspended until it is resolved.